Parley | Platform

DEMO NARRATIVE

A collections journey from start to resolution.

Four steps. Thousands of accounts. Each journey adapts to behaviour and risk.

Step 1

Accounts arrive: Load accounts from your existing systems with balance, arrears age, product type and customer details.

Step 2

Conversations begin: Intelligent outreach across WhatsApp, SMS and email, adapting timing and tone to how each customer responds. Including appropriate Consent and ID&V.

Step 3

Plans are agreed: Realistic options matched to policy and affordability. Agreements confirmed and reminders scheduled, without waiting for an agent.

Step 4

Results are visible: Track who engaged, who paid, who has a Dispute, who needs a live agent interaction and who needs support. See performance side-by-side against your current approach.

The platform runs the journey end-to-end, with policy and evidence built in.

Watch a demo journey

ONE PLATFORM

One platform. One customer view. Every stage.

Connect, support, resolve and analyse with compliance built in, not bolted on. No handoff gaps. No lost context.

Connect

Reach every account, instantly.

Turn WhatsApp, SMS and email into a structured, trackable collections engine. Engage entire portfolios within minutes, not days.

Channel coverage: WhatsApp, SMS, email.

Explore messaging and journeys

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What you get

practical, visible, measurable

Contact hundreds of thousands of accounts at once.
Test channel mixes across segments.
Schedule follow-ups based on behaviour, not static timelines.
Capture consent and opt-outs as you scale.

Support

Make it easy to do the right thing.

Keep conversations going. Answer questions and resolve common scenarios without an agent, while knowing when to bring a human in.

Customers get fast, clear answers. Agents only see cases that truly need them.

See a conversation in action

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What you get

practical, visible, measurable

Handle routine queries automatically: balances, due dates, payment options.
Detect confusion, frustration and hardship, and adjust tone.
Offer structured flows for disputes and vulnerability, aligned to your policies.
Escalate complex cases to humans with full context attached.

Resolve

See what's working and what to do next.

Turn intent into action. Clear, realistic options that guide the account through to completion.

The experience feels collaborative and fair, not like a one-sided demand.

See repayment options in action

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What you get

practical, visible, measurable

Clear summary of what they owe, in simple language.
Payment options matched to your mandates and their affordability.
Agreements confirmed in writing with transparent schedules.
Smart reminders and re-negotiation if circumstances change.

Analyse

Built in, not bolted on.

See what’s happening across every conversation and account, with clear guidance on where to focus next.

Every conversation leaves a complete, time-stamped evidence trail.

Setup a pilot

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What you get

practical, visible, measurable

Real-time dashboards: engagement, promises-to-pay, kept-plan rates, resolutions.
Performance waterfalls by vintage, segment, channel and strategy.
Next-best-action guidance with explanations of why.
Side-by-side comparison with your current approach.

Compliance & Security

Compliance and security by design.

Collections is high-risk and high-scrutiny. Compliance and security should be first-class features, not footnotes.

Every conversation leaves a complete, time-stamped evidence trail, by design.

Schedule security and compliance walkthrough

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What you get

practical, visible, measurable

Consent, preferences and ID verification built into journeys.
Contact frequency, quiet hours and cooling-off enforced as configuration.
Encryption in transit and at rest with strict access controls.
Full audit trail available for internal audit and regulators.

Operations

Built for your teams, not just your tech stack.

Give agents, supervisors and managers the tools to run modern collections.

Your teams stay in familiar workflows, with far better tools and intelligence at their fingertips.

See how teams use Parley

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What you get

practical, visible, measurable

Full conversation history, status and flags in one view.
AI co-pilot automatically replies and negotiates plans.
Supervisor dashboards for performance, quality and exceptions.
Adjust journeys and rules without heavy engineering.

Integrations

Works with what you already have.

No need to replace your entire stack. Plug into systems you already rely on and extend them with AI-native capabilities.

Discuss your integration needs

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What you get

practical, visible, measurable

Load accounts from core banking, collections systems, billing and CRM via files or APIs.
Share outcomes back to your existing systems and data warehouses.
Work alongside current diallers, agencies and partners.
Deploy in phases: start with one segment, then expand.

One platform.
Every conversation.
Full resolution.

A collections journey from start to resolution.

One platform. One customer view. Every stage.

Reach every account, instantly.

Make it easy to do the right thing.

See what's working and what to do next.

Built in, not bolted on.

Compliance and security by design.

Built for your teams, not just your tech stack.

Works with what you already have.

Start with a proof, not a promise.