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ABOUT PARLEY

Tough money conversations that feel fair.

People fix their debt without fear. Businesses recover without harming relationships.

When collections is treated as a last-mile problem, costs rise, customers get frustrated, agents burn out and regulators take notice. There’s a better way.

Talk to the founders Check if Parley fits
In practice
what changes
Conversations, not chasing
Respectful digital journeys that resolve faster.
Humans where it matters
AI handles volume; your team handles exceptions.
Evidence by default
Decisions you can explain: internally and to regulators.
Fair outcomes, at scale.

WHY NOW

Collections hasn’t changed. Everything else has.

The same story is playing out everywhere: more accounts in arrears, rising costs, and customers who expect digital journeys instead of phone tag and threats. Traditional platforms were built for call centres, not today’s reality.

  • Arrears rising, budgets tightening, recovery teams under pressure.
  • Call-centre models can’t keep up: cost-per-contact climbing, agents burning out.
  • Customers expect digital conversations, not one-way broadcasts.
  • Regulators expect evidence for every decision.
Built for this moment: digital-first customers, constrained teams, growing regulatory expectations.

WHY PARLEY

The team, the timing and the approach.

Conversational AI. Proven collections operations. Modern product and data design. From people who’ve lived these problems. Not a generic AI tool retrofitted to collections, but an AI-native platform built from the ground up.

  • Built for how collections really works: multi-stage, multi-vendor, multi-channel, one customer view.
  • Start with a fixed-cost pilot on your portfolio, then choose how to scale.
  • AI handles volume. Your team handles exceptions.
See the platform
Built for real portfolios
multi-stage, multi-channel, governed
One customer view across vendors, channels and stages.
Digital conversations customers actually engage with.
Evidence trail and consistent treatment at scale.
Humans focused on exceptions and vulnerability.
Built to modernise collections without breaking trust.

FOUNDERS

Built by operators, not consultants.

Decades in collections, customer experience and data architecture. Parley exists to solve the problems we saw every day.

Talk to the founders
Bruce Curry
Collections & Recovery Expert
founder

Three decades leading tier-one collections operations. Helped banks and lenders redesign strategies, segmentation and treatment paths across 35+ countries. Knows how portfolios behave, how teams run and how regulators think.

Social
Mayur Soni
Product & Customer Experience Leader
founder

Built digital journeys at scale across banking, telco and FMCG. Specialises in turning complex processes into simple, human experiences that still meet hard business targets.

Social
Kasper Meilgaard
Technology & Data Architect
founder

Led CRM and data transformations at Mars Petcare and EssilorLuxottica, including customer data migration across 35+ markets. Builds platforms that scale reliably across markets and teams.

Social
Together: hundreds of clients, 35+ countries, decades of collections experience. Parley distils all of it into one focused platform.

GLOBAL FOOTPRINT & PARTNERS

Built with responsible creditors who want better outcomes.

Experience across 35+ countries, including deep work in emerging markets. Parley is co-designed with the likes of credit, healthcare and BNPL partners to stay ahead of regulation and expectations in each market.

  • Banks, lenders, healthcare, retail, transport and utilities across Africa, Europe and beyond.
  • Teams managing tens of thousands of accounts already running AI-led collections.
  • Partner ecosystem: messaging, payments, integration, ready to fit your stack.
Global architecture and governance. Local language, regulation and context.
Explore working together

IMPACT

What we measure.

Success isn’t just amounts collected. It’s resolved accounts, fewer complaints and better feedback.

Every pilot is measured against these outcomes. So is every scale-up.
  • Cash flow: Faster time from arrears to first payment and resolution.
  • Cost: Lower cost-per-resolution by focusing humans where it matters.
  • Compliance: Evidence-ready records, consistent treatment at scale.
  • Brand: Fewer complaints, better feedback, relationships that survive.
Measure end-to-end impact, not vanity metrics.

VISION & STORY

Collections people don’t dread.

Overdue balances resolved through transparent, respectful conversations, not threats, whether the customer is in London, Lagos or Johannesburg.

  • Replace “wait → chase → escalate” with timely conversations that treat people like people.
  • Turn data into shared context, so customers don’t repeat themselves at every stage.
  • Give teams tools they’re proud to use, not scripts they apologise for.
A simple question: if you were designing collections from scratch today, with today’s channels, data and regulation, would it look like what you run now? For most organisations, the answer is no.

OUR DIFFERENCE

Built for conversations, not campaigns.

Every overdue account deserves a fair conversation, persistent context and a realistic plan, delivered at scale by AI, not scripts.

See our approach to collections
  • Conversational-first, AI-native, not campaign blasts.
  • Humans for complex exceptions and vulnerable customers, not routine follow-ups.
  • One customer view across stages and vendors.
  • Compliance and empathy as non-negotiable design inputs.
Designed for real conversations.

VALUES

How we make decisions.

These values guide real decisions: how the product is designed, how we work with clients, and how collections journeys feel for customers.

If a tactic conflicts with these values, it doesn’t make it into the platform.
Empathy

Many customers in arrears are under stress. Language, options and flows should reduce fear and shame, not amplify them.

Transparency

Clear about what is owed, what options exist and what happens next. No hidden traps. No surprises in fine print.

Accountability

See what happened in any case, who made which decision and why. Uncomfortably honest beats superficially impressive.

Continuous learning

Strategies evolve. Data improves journeys, challenges assumptions and retires what no longer works.

HOW WE WORK / PILOT PHILOSOPHY

Start with a proof, not a promise.

No need to believe the slides. Run a proof-of-value pilot on your portfolio and decide with data. Co-design journeys, see what the platform is doing, start small before taking long-term commitments.

Prove that a better approach is possible and practical. No lock-in required.

Design your pilot
  • Start with your context: portfolios, pain points, constraints, goals.
  • Co-design journeys and guardrails with your teams, not in a black box.
  • Run a time-bound pilot on a defined segment, side-by-side with your current approach.
  • Get a clear recommendation based on evidence: scale, refine or walk away.
Time-bound, evidence-based, no lock-in.

CLOSING CTA

Ready to talk?

Exploring how to modernise collections? Sense the current model has reached its limits? Let’s compare notes.

Talk to the founders Check if Parley fits
What you can expect
practical, measurable, and safe
A fair customer experience that protects brand equity.
Clear evidence trails for every decision and outcome.
Lower cost-per-resolution by focusing humans where it matters.
A pilot you can evaluate honestly: scale, refine, or walk away.
Built for scrutiny. Built for trust.